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FAQ

 

1. .What are the rules and policies for listing items on KharidoMe?

When you sell on KharidoMe there are certain rules you need to follow. We have these rules in place to help make eyelet a safer place for everyone.

Before you list an item, you should review and understand these rules because we hold all our sellers responsible for following them. If you don’t, you may be subject to a range of actions, including limits of your buying and selling privileges and suspension of your account.

Rules about the kinds of items you can list

Prohibited and restricted items – Find out if the item you want to sell is prohibited or subject to restrictions. Rules about intellectual property – Find out how we’re protecting copyrights, trademarks, and other intellectual property rights.

No item listings and inappropriate comments policy – Listings that don’t offer anything for sale or those that offer intangible items aren’t allowed. A listing also shouldn’t include personal opinions, political views, or offensive comments about KharidoMe members.

Rules about specific kinds of items

Chance listings – We don’t allow listings that sell an opportunity to win an item or prize either by chance or in connection with a skill contest.

Compilation and informational items – When you sell items like e-books or wholesale lists you need to follow certain rules.

Jewellery, precious metals, and loose beads – There are specific rules for selling jewellery and other valuable items.

Pre-sale listings – Learn about listing items before they’re available to the public.

Warranties – Find out about listing items with warranties.

Rules about how you list items

Selling practices policy – Become a better seller by providing excellent customer service and following the guidelines in this policy.

Policies about avoiding KharidoMe fees – Before listing items, be sure to learn the rules about avoiding KharidoMe fees.

Profanity policy – Hateful, offensive, profane, or vulgar language isn’t allowed, though there are a few exceptions.

Search and browse manipulation policy – Find out how to list items in the appropriate category, how describe items accurately, and how to include a keyword or a brand name that doesn’t manipulate KharidoMe search feature.

Links, logos, and videos policy – Find out the types of links you can—and can’t—include in your listing description.

Rules about getting paid

Reserve price policy – Find out how you can avoid reserve price violations.

Accepted payments policy – Find out the payment methods you can and can’t offer.

Paisa Pay payments policy – Learn the rules about offering PayPal payments.

Payment surcharges policy – Find out what kinds of surcharges sellers are and aren’t allowed to charge.

 

 2.    Why did KharidoMe remove my listing?

If we removed your listing, it’s probably because it either violated the law or one of our policies. Or, it may have been removed because the item’s rights owner (for example, Coach or Louis Vuitton) asked us to remove it.  This can happen even if your item is genuine.

To find out why we removed your listing, be sure to read the email we sent you. If you don’t see an email from us, check your spam folder.

 

Note: If you’re looking for information on how to end one of your listings, find out about ending your listing early.

Rules for Sellers – Overview

KharidoMe policies are rules and guidelines that help to create a safe, fair and enjoyable trading environment for all KharidoMe members. As a seller, you are responsible for reviewing and understanding KharidoMe selling policies, as well as all applicable laws and regulations as outlined in the User Agreement.

Learning about KharidoMe selling policies before you list an item will help you to avoid unintentionally breaking rules. KharidoMe selling policies are updated to respond to marketplace, Community and security issues, so it is important to check them regularly for changes. Violations of these policies may result in a range of actions, including:

1.         Listing cancellation

2.         Limits on account privileges

3.         Account suspension

4.         Forfeit of KharidoMe fees on cancelled listings

 

3.    What are the delivery charges?

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.

For example, seller WS Retail charges Rs. 40 for delivery per item if the order value is less than Rs. 500. While, orders of Rs. 500 or above are delivered free. Please check with individual Sellers to understand their delivery charges.

 

4.    Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the days are placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

 

 

 5.    What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

1. The Seller offering the product

2. Product’s availability with the Seller

The destination to which you want the order shipped to and location of the Seller.

 

6.    Are there any hidden costs (sales tax, octori, etc.) on items sold by Sellers on KharidoMe?

There are NO hidden charges when you make a purchase on KharidoMe. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.

 

7.    Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s time-to-deliver in your location. Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

 

8.    Seller does not/cannot ship to my area. Why?

Please enter your pin code on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.

1.         Whether your location can be serviced or not depends on

2.         Whether the Seller ships to your location

3.         Legal restrictions, if any, in shipping particular products to your location

4.         The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

 

9.    Why is the COD option not offered in my location?

Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

 

10.I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible Ekart Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Ekart, you can return the item through a third-party courier service. Return fees are borne by the Seller.

 

 

11.What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

For items listed as “In Stock”, Sellers will mention the delivery time based on your location pin code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Available’

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Preorder’ or ‘Forthcoming’

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Imported’

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 10 days or more to be delivered to you.

‘Back In Stock Soon’

The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

‘Temporarily Unavailable’

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Permanently Discontinued’

This product is no longer available because it is obsolete and/or its production has been discontinued.

‘Out of Print’

 

This product is not available because it is no longer being published and has been permanently discontinued.